Satellite Program Handbook

Program design, policies, and learner expectations

About Satellite

Satellite — where professionals launch new or advance existing sales careers and revenue teams hire highly vetted, trained, and diverse talent.

Facilities

Our training program is entirely online. Our facility and staff use laptop computers, webcams, and software programs such as Zoom, WorkRamp, Slack, Google Slides, and others to support the delivery of all training content, assignments, feedback on student work products, resumes, etc. Satellite’s mailing address is: 417 Myrtle Ave #1009, Brooklyn, NY 11205.

Equipment Required 

Access to a computer and reliable high speed internet is a requirement of the program given the online nature of the training. Learners will also be asked to download several free programs, including Zoom and Slack. If reliable computer/internet access is a barrier, equipment assistance is available on a very limited basis. If you are in need of support please email the Satellite program team (support@joinsatellite.io) no later than seven (7) days before the start of the program. 

Admissions Standards 

In order to be eligible for participation in the program, all applicants are required to fully complete an application, complete a writing exercise, and engage in a live interview, conducted via Zoom, with a Satellite Admissions Counselor. All applicants are required to be age 18 or over, have completed a four year post-secondary degree, and are eligible to work in the United States without need of visa sponsorship. The language of instruction for all Satellite training and content is English; English language proficiency is established via the written application, writing samples, and admissions interview. 

Transferability of Credits and Credentials

The transferability of credits you earn at Satellite is at the complete discretion of an institution to which you may seek to transfer. Recognition of the certificate you earn in the Satellite Career Accelerator is also at the complete discretion of the institution to which you may seek to transfer. If the certificate that you earn at Satellite is not recognized at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason you should make certain that the Satellite program will meet your education and/or professional goals. This may include contacting an institution to which you may seek to transfer after attending Satellite to determine if your certificate will transfer. 

Satellite does not accept credits earned through transfer credits at other institutions, challenge examinations and achievement tests, or prior experiential learning. Satellite has not entered into any articulation or transfer agreements with any other college or university. 

Satellite does not offer visa services or English language services. All instruction occurs in English. English language proficiency is documented by an admissions interview, writing samples, and videos submitted by prospective learners.

Program Design

The Satellite Career Accelerator is a six (6) week program with approximately 35 hours of live course instruction paired with an additional 30-40 hours of independent coursework typically assigned on our learning managing system (LMS). The program is carefully designed to expose learners to the core skills of the SDR role while simulating the expectations of a modern, remote sales team. All participants will have access to a lead trainer who is responsible for the overall cohort as well as a small group coach who provides more direct coaching and feedback.

More specifically, the training is constructed as follows:

Onboarding Phase (Takes place after learner agreement is signed and before start of first live session)

Introduction to the SDR role:

  • Self-directed training with 6 exercises 
  • Attend an orientation call 
  • 5 hours total 

Weeks 1 and 2:  

Foundations of the SDR Role 

Live sessions and content these weeks will expose learners to the following:

  • What is tech sales, the SaaS industry and SDR role 
  • Foundations in product knowledge
  • Understanding your ICP
  • Best practices in researching accounts 
  • Cold outreach methods 

21 hours total:

  • 11 hours of live sessions and small group coaching 
  • Approx. 10 hours of independent study and offline work

Week 3 and 4:

Foundations of the SDR Role (Part Two)

Live sessions and content will expose learners to the following:

  • Cold calling techniques, conveying value, objection handling 
  • Additional techniques related to outbound messaging and prospecting 

21 hours total:

  • 11 hours of live sessions and small group coaching 
  • Approx. 10 hours of independent study and offline work

Weeks 5 and 6:

Sales Tools and Job Search Best Practices 

Live sessions and content will expose learners to the following:

  • Basic sales tools (CRMs, sales intelligence platforms)
  • Best practices for resume and LinkedIn preparation 
  • Interview preparation strategies

21 hours total:

  • 11 hours of live sessions and small group coaching 
  • Approx. 10 hours of independent study and offline work

Training Schedule 

Required sessions will typically follow the following schedule:

Live SDR sessions (“Simulations”)

Tuesday and Thursday evenings

7:00 - 9:30 PM EST

Weekly Workshops/Guest Speakers

Wednesday Evenings 

8:00 - 9:00 PM EST 

Independent work and coach check-ins

These activities will be scheduled by the learner (and in partnership with their small group coach). 

Note: Any modifications to the schedule given holidays or extenuating circumstances will be communicated at least one (1) week in advance.

Tuition

The total cost (all tuition and administrative fees) of the program is $1,250 US dollars. Payment of tuition is made online by credit or debit card. Payment is made over the course of three installments:

  • Installment 1: Upon signing Learner Agreement — $50 
  • Installment 2: On Day 21  — $600
  • Installment 3: On Day 42 — $600    

Refunds, Cancellations, Withdrawals

Satellite will automatically charge the card we have on file for you for the installments on the indicated date, and you expressly authorize Satellite to do so. Any payment failure may result in dismissal from the program if not promptly remedied. Any withdrawal or dismissal from the program will void future payments. Satellite will refund the full amount paid to date upon (a) your dismissal from the program, or (b) your request if you are not satisfied with the Program. For all other circumstances Satellite will apply the amount you have paid as credit towards your enrollment in another program. You must submit your refund or credit request to support@joinsatellite.io within 60 days of your exit from the program.

Program Policies

Attendance

Learners are expected to attend all live sessions each week. In the event of an extenuating circumstance that may cause you to miss up to two (2) sessions, please submit a time off request as far in advance as possible using this form.

Failure to communicate in advance that you will miss a session can lead to your immediate dismissal from the program. If you need to miss more than two (2) sessions, you will be asked to apply for a Leave of Absence as outlined below. 

Leave of Absence

Satellite recognizes that extenuating circumstances may require a learner to request a Leave of Absence. In such cases, the learner should contact the Satellite Lead Trainer with their Leave of Absence request. Such requests will be approved by the lead trainer and/or program director on a case-by-case basis. A future program date will be offered to learners on leave. If a learner does not return to the program by the agreed upon leave date, tuition will be refunded in accordance with the refund policy above. 

Assignment Due Dates

All due dates for program work will be communicated in advance. Typically, session pre-work is due one hour before the live session. End-of-week assessments and challenge exercises are typically due on Sunday evening headed into the following week. Consult your training content for specific due dates and reach out to your Lead Trainer if you have any questions about due dates. A repeated pattern of late work and/or missed duties can lead to your dismissal from the program. 

Assessments

You will be asked to take various assessments throughout the program to monitor your progress on core SDR skill development. The specific standards for a particular assessment will be shared by the Satellite Lead Trainer during the program. 

Typically, assessments are graded on the following scale:

  • At or above standard 
  • Approaching standard
  • Below standard 

You are expected to demonstrate “At or above standard” work to complete the program. Typically, if you are “Approaching standard” or “Below standard” on a program assessment, you will have one opportunity to redo the assessment and improve your score. Failure to complete re-assessments on an agreed upon timeline and/or failure to obtain “At or above standard” scores can lead to dismissal from the program. 

Distance Education Disclosure: The approximate number of days that will elapse between Satellite receipt of a learner’s assessment submissions and Satellite transmission of its response or evaluation is five (5) days.

Program Completion Requirements

Successful completion of the program requires the following elements:

  • Receiving a pass score on the final assessment, which is a mock sales interview including pre-work exercises and mock cold call 
  • Sign off from the Lead Trainer that you are “At or above standard” in all core competencies on the SDR score card (see full scorecard in the Course Materials for details)
  • Completion of all assignments and assessments
  • Consistent on-time attendance at all required sessions 

Once the above requirements are satisfied, learners will receive their Satellite Talent Certification, which will be provided as a digital certification. 

Learning Resources

All assignments, instructional materials, and recordings of past sessions will be made available via the Satellite Learning Platform. Learners will have access to this platform while in the program.   

Additionally, during the program and/or upon completion of the program, learners will be given access to the Satellite Talent Marketplace where they can access job search resources and have the ability to create a profile visible to prospective employers.   

Lastly, during the program, learners will be given access to the Satellite Learner Community built in Slack where they can communicate with trainers, coaches, and fellow learners.  

In-program Support

All learners will have access to a lead trainer, small group coach, and other on-demand resources. Additionally, Satellite will offer various practice clinics and workshops that provide coaching and feedback on an ongoing basis. Learners should seek support from their small group coach or lead trainer for ongoing questions or needs. 

Post-program Support

Satellite does not guarantee job placement. Satellite will support learners who complete the program with their job search in the following ways:

  • Mock interview prep (during weeks 5 and 6 of program) and access to on-going practice clinics post-program completion. 
  • Access to the Satellite Talent Marketplace, a job search platform that allows learners to create a candidate profile, manage job search activity, and learn about available Satellite Hiring Partner opportunities.
  • Online interview preparation resources and office hours with Satellite staff. 

Behavior Expectations

  • Satellite requires that learners meet the following behavioral expectations at all times to maintain an effective and safe learning environment for all:

    • Be on-time and prepared: All learners are expected to show up to live sessions on time, in a quiet workspace, prepared with pre-work completed, and ready to engage in the session. 
    • Take risks to learn: Learners are expected to engage in live practice, applying the concepts being taught. Participate in an authentic and active way. In doing so, you contribute to the health and longevity of this community.
    • Own your experience: Take ownership of your learning — if you need more support or have questions, seek out help from a small group coach or the lead trainer. Connect with your peers to create additional practice time. Be open to receiving and applying feedback to improve. 
    • Adhere to the Satellite Community Guidelines: Create a safe and inclusive environment for all learners. Be respectful and professional, encourage diversity and participation, and avoid all unacceptable behavior including discriminatory or harassing statements.

Unacceptable Behavior

Unacceptable behaviors include intimidating, harassing, abusive, discriminatory, derogatory or demeaning speech and comments by any Satellite community member. This includes behavior at all events and communication (group and one-on-one) carried out in the context of Satellite regardless of whether it is online or in person.

Harassment includes, but is not limited to, harmful or prejudicial verbal or written comments related to gender, gender identity, gender expression, sexual orientation, race, religion (or lack thereof), disability, inappropriate use of nudity and/or sexual images (including presentation slides), deliberate intimidation, stalking or following, harassing photography or recording, sustained disruption of talks or other events, inappropriate contact, and unwelcome sexual attention.

Satellite will not tolerate any unacceptable behavior from any community member, including learners, mentors, trainers, program directors, speakers, and those with decision-making authority. Anyone asked to stop unacceptable behavior must comply immediately. If a community member engages in unacceptable behavior, Satellite may take any action they deem appropriate, up to and including a temporary ban or permanent expulsion from the community without warning.  

Any questions or concerns about this policy or to share concerns about a community member’s adherence to this policy can be made to community-directors@joinsatellite.io.

Learner Records 

Satellite will maintain a file for each learner who enrolls in our program whether or not the learner completes the program. The file shall be maintained for at least one (1) years and contain all of the following pertinent records: 

  • The name, address, email address, and telephone number of the learner
  • Written records and transcripts of any formal education or training, testing, or experience that are relevant to the learner’s qualifications for admission to the program
  • Personal information regarding a learner’s age, gender, and ethnicity if that information has been voluntarily supplied by the learner
  • Copies of all documents signed by the learner, including contracts, instruments of indebtedness, and documents relating to financial aid
  • Records of the dates of enrollment and, if applicable, withdrawal from the program, leaves of absence, and graduation
  • A transcript showing the courses or other educational programs that were completed, or were attempted, but not completed, and the dates of completion or withdrawal; and the name, address, website address, and telephone number of the institution
  • A document showing the total amount of money received from or on behalf of the learner and the date or dates on which the money was received
  • A document specifying the amount of a refund, including the amount refunded for tuition and the amount for other itemized charges, the method of calculating the refund, the date the refund was made, and the name and address of the person or entity to which the refund was sent
  • Copies of any official advisory notices or warnings regarding the student's progress; and
  • Complaints received from the learner 

We will maintain, for each learner, granted a certificate of completion from Satellite, a permanent records of all of the following:

  • The certificate granted and the date on which that certificate was granted
  • The courses and units on which the certificate was based
  • The grades earned by the learner in each of those courses 

Program Staff Contact Information

Learners can get in touch with the following individuals for support during the course:

  1. Small Group Coach: Your assigned small group coach can be reached via Slack or via email if they have provided that to you. They are your first avenue of support, especially around content questions or concerns with meeting the skill expectations. 
  2. Lead Trainer: Your cohort’s lead trainer can be reached via Slack or by email if they have provided that to you. They can address any concerns related to the overall program expectations, feedback on assignments, and overall progress towards completion.
  3. Program Director: For any other issue not resolved by the above or in the case of a serious concern, you can reach out to the Satellite Program Director at support@joinsatellite.io. 

Additional Disclosures 

Satellite does not participate in federal or state financial aid programs. If a learner obtains a loan to pay for an educational program, the learner will have to repay the full amount of the loan plus interest, less the amount of any refund. If the learner receives federal student financial aid funds, the learner is entitled to a refund of the money not paid from federal financial aid funds. 

Satellite does not have a pending petition in bankruptcy and is not operating as a debtor in possession. Satellite has not filed a bankruptcy petition within the preceding five years, nor has it had a petition in bankruptcy filed against it within the preceding five years that resulted in reorganization under Chapter 11 of the United States Bankruptcy Code (11 U.S.C. Sec. 1101 et seq.). 

Satellite does not have dormitory facilities under its control. Satellite is not responsible for finding or assisting a learner in finding housing under any circumstances.